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FAQs

PAYMENTS

Payment Methods

What are the payment methods available?

 

Payment methods that can be used are: Visa, Mastercard, American Express. 

Cash on delivery as of now, is not available.

 

Which currency is displayed on the website?

All our products are listed in US Dollar.

SHIPPING & ORDER STATUS

Shipping

Do you ship internationally?

Yes, We ship worldwide. 

How much are the shipping charges?

 

Shipping depends on the product. 

 

Order Status

How do I track my order?

 

Contact us or write to us at rtavillage@gmail.com with your order number and the subject as "Track Order".
We will get back to you in 2 to 3 business days with your tracking number, if it’s available.

 

How long will it take for my order to be processed and delivered?

 

For the order to be  processed it usually takes 2-7 days. The duration of the shipping depends on the product and the location. You can find the shipping duration on each product page. Usually, it will take around 2-6 weeks for the product to be delivered.

 

ORDERING

My Order

How do I place an order?

 

It is easy!

  • > Browse through our Products.
  • > Add the products you like, to your cart!
  • > Proceed to checkout.
  • > Enter your shipping and billing details.

 

Can I edit my order or my details?

 

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.

If you wish to change anything about your order, please contact us or write to us at hello@hello@rtavillage.com.com within 24 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.

 

SUPPORT

Returns and Refunds

What is your exchange and return policy?

To know about our exchange and return policy, kindly check our

What if I receive a product that is damaged?

 

We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please contact us or write to us at hello@rtavillage.com. Let us know the problem and don't forget to attach photo or video so we can address the issue clearly.

We will send a replacement if the customer requests for one. 

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